Collections Customer Service Representative

Position Summary: The Customer Service Representative is responsible for locating and contacting consumers in order to negotiate payment while following federal, state, and client collection guidelines and laws at all times. The representative is required to provide great customer service, negotiation skills, and communication skills on all interactions.

WE ARE ONLY LOOKING FOR THE ELITE TOP TALENT AND WE ALSO HAVE MULTIPLE BUSINESS INTERESTS TO OFFER YOU STABILITY AND A FUTURE. OVER 35 YEARS IN BUSINESS. IF YOU ARE SERIOUS AND THINK YOU CAN IMPRESS US THEN BOOK AN ONLINE INTERVIEW HERE:

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Make a minimum of 150 outbound calls per day (using a dialer).
• Offer excellent customer service to each customer contacted.
• Understand the CRM system to properly service the customer
• Adhere to FDCPA regulations and company policies.
• Document and update records to match with the customer contacts.
• Set arrangements and follow-ups to assist the customers.
• Inform the customers what is going on with their file and answer their questions.
• Utilize skip tracing techniques to locate the correct parties in order to resolve their file.
• Overcome stalls and objections and suggest money sources for resolutions.
• Execute skip tracing procedures when necessary. This includes asking for home address, home telephone number, and place of employment for the consumer.
• Strong negotiation skills
• Deal with customers diligently, courteously, and professionally while collecting payments.
• Respond to customer inquiries in a timely manner.

Skills:
• Speed in navigating a computer
• Great listening skills
• Attention to detail
• Negotiation skills
• Skip Tracing
• Customer service skills
• Patience with customers
• Efficient
• Team player
• Willingness to learn
• Independent Worker
• Self Starter
• Self Motivator


EDUCATION and/or EXPERIENCE
• Eastern Standard Time Zone Hours are used
• 3 months of collection experience required
• 1 year of customer service experience preferred
• Ability to communicate clearly and concisely, utilizing proper grammar and telephone etiquette

PREFERRED:
• Dual monitor set up for efficient working.

Schedule an interview if interested in applying and hearing more.
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