Quality Analyst with Live Chat Experience (Remote)

Do you want to work from the leisure of your home and earn, while staying secured and protected during these difficult times?

We are now hiring Quality Analysts (complete work from home role) for a well-established and growing Live Chat company headquartered in Sydney, Australia, to join our expanding team. You will be joining our QA team and training our internal team on products and updates, ensuring that the services meet our high-quality standards and ensure that we truly delight our customers. You will be our constant champion of best practices for QA.

Do you like to tackle new challenges and take quality to the next level?

Do you like to promote a motivating and proactive QA/QC culture?

If the answer is YES, read on to find out more about the role at the business –

A snapshot of your role-

a) Audit chat interactions and provide appropriate feedback to the agents

b) Review and monitor live chats and identify performance gaps

c) Review and submission of leads that are generated during the chats

d) Evaluate, provide feedback, mentor and motivate employees to provide excellent customer service through chat interactions while improving quality metrics constantly

e) Coach employees on performance improvement

f) Accountability for the achievement of Quality Assurance

g) Reporting and discussing results with counterparts and appropriate teams, collaborating through meetings, and weekly updates

h) Responsible for the tea ---------- mber’s performance and capability and motivating tea ---------- mbers while providing effective feedback

i) Responsible for training on different products and sharing updates on a regular basis

Job Requirements-

• Minimum 2 years of chat monitoring experience

• Knowledge of quality standards in the international chats process

• Advanced MS Excel skills. Six Sigma certification is a plus but not mandatory

• Must be amenable to working with different chat applications/tools

• Excellent written and verbal communication skills

The skills that will help you excel–

• Self-motivated with strong work ethics, work on own initiative and be able to handle a high-pressure environment

• Problem-solving skills and can work with minimum supervision

• A willingness to teach, train, and help the team

How to apply–

Please send your resume and mention your three ---------- movies with your SKYPE ID to: ---------- and the name of the position in the subject header.

Only applications sent to the mentioned email id will be accepted. Please do NOT apply for this role directly by clicking the 'Apply' button.

Skills Required-

Quality Assurance
Speaking
Writing
Customer Support

Email Support
Work Remotely

Yes
Job Types: Full-time, Permanent

Pay: Php24,000.00 - Php28,000.00 per month plus incentives up to Php2,800.00 per month, based on performance.

COVID-19 considerations:
Permanent work from home.