Customer Service Support Representative For Ecommerce Store (Zendesk + Facebook/Instagram)

Hi there,

We are looking for a long-term customer service representative to join our support team part-time for our eCommerce brand. There will be a 1-week trial with training provided and a 3 months probation period. There is ONLY written support that will be required, NO voice/verbal support.

I have a small, motivated team so I need someone who is friendly, a team player and has a great work ethic.

We are looking to pay a monthly salary of $250 to the successful applicant at 25 hours a week, this is depending on your past experience/quality.

Past experience of Shopify/Zendesk with e-commerce is required. Please attach your past experience and tasks.

Requirements:

- You must satisfy all of the following requirements to be considered for this job:
- Must be fluent in English (written & verbal)
- Able to work in the UK timezone (BST)
- Experience being a Customer Service Support Representative
- Ability to follow instructions, learn quickly, be proactive, work independently, be reliable and
complete all set tasks
- Have attention to detail
- Must have previous experience with using Zendesk and Shopify
- Must have a stable and fast internet connection
- Flexibility to work extra hours at short notice if required
- Must be able to work weekends

Please title your application with 'stumble' to show you read this job post in full and have attention to detail. Please attach your resume, skype ID and all past experience which will boost your chances greatly.

You will be responsible for the following tasks:

- Responding to customer support emails using Zendesk within 24 hours without exception. (support emails can include responding to product & general questions, order status & shipping updates, tracking missing orders, order changes & cancellations, processing warranty requests etc.)
- Reporting & analysis
- Basic social media page moderation (replying to & deleting comments & private message inbox replies).
Previous experience with any of the above is preferred & will be looked favourably upon.

Looking forward to your application!
-Alex