Senior Customer Service Agent-- Expert in Dispute Resolution

We need someone who is enthusiastic, hard-working, friendly, highly organized and has problem-solving skills to handle customer service positions. Since this is a high touch point business we need someone that has excellent skills at handling disputes and upset customers. We have several Shopify stores. This is a high volume, fast past environment. The individual is responsible for responding to customer inquiries and concerns, dealing with high-level complaints and accurately processing their requests. Must have prior Shopify experience. Experience with physical subscription services is a huge plus.

Duties:
- Provide customer service through phone, chat and email, resolving issues with professionalism and kindness.
-Resolve customer inquiries via phone and/or email with professionalism and kindness. Work with the customer service manager to ensure the company standard of service is being delivered.
-Assist with placement of E-Commerce retail orders, refunds, and exchanges. Make suggestions & upsell.
-Understand & Inform customer of deals and promotions


What We Are Looking for:
Must have a positive attitude towards work, keen to details, organized, customer-oriented, quick-thinker, a problem solver and can multitask. Must have strong interpersonal and communication skills to be able to engage with customers and staff via phone, chat and email.

Must have a strong work ethic with a sense of commitment and a “get the job done” attitude.

Must be available to work anywhere between 7am- 5pm PST, Thursday through Monday. Your schedule may change from time to time but will typically be between these hours.

Must have knowledge of Recharge (or similar program), Gorgias (or Zendesk) and Shopify.

Requirement:
- Minimum 4 years experience as a customer service agent. If you worked for a company shipping physical goods this is a HUGE plus, even more so if you have knowledge of subscriptions.

- You must have a reliable high-speed internet connection (5mbps minimum) needs to be able to run multiple applications at once

- A person who is a critical thinker and possess the ability to recall information

- Someone who is willing to make a long term commitment and invest in the growth of the company

- Someone who is willing to take initiative and address problems proactively with direction. Who seeks their own answers and makes judgments based on the betterment of the company

- Someone who is personable, empathetic and compassionate and able to approach client interactions with a positive customer service attitude and not take it personally.


Benefits
- We offer a 13th month pay at the end of each Calendar year
- PTO for Christmas and New Years Day
- Flexible Scheduling on weekend shifts