Full-time Customer Care Support

As a Support Analyst, you will be responsible for providing quality accounting software support to clients. Support Analysts work in a team environment and provide support to customers via telephone, e-mail, chat, and the Internet. Work activity involves assessing the nature of customer problems and resolving most support issues. For the most complex issues, the customer is escalated to an appropriate Support Analyst.

Qualifications

Candidate must possess at least a Bachelor’s Degree

- Must possess excellent rapport, written and verbal English communication
- Must have strong analytical and problem-solving skills with keen attention to details
- Minimum of 2-years customer service or software support experience in a BPO or Shared Service organization
- Applicants must be willing to work night shift in the Makati office

Travel Requirements: No

To apply, send your resume to ---------- with the subject line CUSTOMER CARE ANALYST