IT Support Specialist

We are hiring an IT Specialist to help support our US based business clients.

We are a outsourced IT support provider (MSP) and support small and medium sized businesses in our local market (Dallas, Texas) and nationwide.

We are looking for an IT Specialist to help with the following duties:

-Monitor client environments and resolve service issues
-Perform maintenance and monitoring
-Update documentation and ticketing system
-Handle tickets via email, chat, and phone support
-Assist with IT projects and upgrades

The IT Specialist will help support the following technologies:

-Windows 10/11 operating system
-Networking technologies. Ubiquiti, Fortinet, Cisco, etc.
-Microsoft 365
-Amazon Web Services
-Microsoft Windows server operating system
-Backup technologies

The IT Specialist should have the ability to quickly learn new systems and client environments. We are looking for strong problem solvers with customer service skills.

The IT Specialist will have the opportunity to learn new technologies and grow professionally. We offer performance based pay (monthly bonus) and paid time off.

Somewhere in the subject your application please put the number '9000' so we can filter out those that have not read the job description.

Please apply if you are interested in this position. We look forward to hearing from you.