Customer Service Manager

Customer service/Marketing Manager

About Golfscape:

At Golfscape, our vision is to support the development of the Golf industry by building a modern infrastructure for golfers and courses to connect. We inspire people to discover, plan, and book world-class experiences at our partner courses, utilizing our dynamic yet affordable platform that systematically delivers proven growth in rounds and revenue.

Our team works closely with each golf course to offer tailored support, bespoke marketing solutions, and supplementary white-glove services that optimize the operator's full business potential. Today, we power hundreds of partner golf courses throughout Europe, Africa, Near East, and Asia-Pacific, and we are dedicated to developing best-in-class intelligent systems that empower golf courses with tomorrow’s technology.

The role:

As a member of the EMEA Business Development Team, you will report to the Chief Operating Officer and will be responsible for establishing our online presence in the regional and global Golf market. You will often be the first voice our customer hears, either through your marketing efforts or direct communication through customer support, and this front-line interaction makes your role critically important to our company’s success.

Responsibilities:

• Deliver strong customer service by responding to customer queries and course client issues in a timely manner.
• Support a social media strategy that drives awareness and engagement to our online booking marketplace.
• Use product knowledge to showcase the solutions that our company can offer to prospects.
• Work directly with our Growth Manager to support SEO and paid marketing strategy.

Requirements:

• Strong written communication skills.
• High interest in digital marketing, technology, and fast-growth technology business.
• Well-structured and self-motivated way of working, including a positive “can-do” attitude.
• Teamwork and intercultural competences.
• Need to be tenacious and driven.
• Experience in the online bookings/reservation industry is desirable.