Delivery Technical Operations Support

We’re in the business of changing people’s lives. Our products are educational and change-orientated and we’re aiming to be one of the world leading personal transformation and online education companies

We deliver our products online through membership websites and through live events that we stream throughout Australia.

We’re a tight, energetic team … we’re full of energy and we love getting the job done … FAST … and so we need a very special human to join our team …

We need a talented Delivery Operations Technical Support guru to join our team to help streamline and automate our back end systems and processes that enable the rest of the company to perform at its best.


===Key Responsibilities===

- Manage and enhance internal IT systems - especially integrating systems primarily slack, airtable, google sheets and forms
- General IT support especially data view creation and workflow automation
- Manage project task requests; Monitor, resolve or escalate all outstanding tickets as relevant.
- Establish and maintain effective working relationships within and across diverse teams
- Provide support to the Head of Delivery Operations.
- Participate in projects and activities as required.
- Proactively work to and exceed individual KPI targets.

===Ideal Candidate Will Be===
• A Problem Solver – you love analysis, troubleshooting, getting to the bottom of an issue, and developing creative, effective, and efficient solutions
• System and Process Oriented - you can look at a system or a process and find gaps, or redundancies and make it work better
• Detail-orientated ... you're also probably a little obsessive around details. You love schedules and you love getting stuff done on time.
• Super-organized... you'll need to be ... because you will be working with different teams, and each has its own set of outcomes and priorities
• Outcome-driven... failing or missing deadlines kills you on the inside (you feel terrible when things don't happen for you).
• Flexible and versatile, you are open to taking different roles and responsibilities and you love learning new skills
• You want to be part of a team that wins! You love winning, you love creating, you love producing great results.
• Making a difference matters to you. Living a life of insignificance destroys you inside. You want to play a bigger game.


===Skills and Experience===
- MUST HAVE experience with Zapier or other integration tool
- Experience with: Airtable, ActiveCampaign, Ontraport, Pipedrive (or other CRM) highly regarded
- Experience with Kajabi or other online course/blog platforms highly regarded
- Experience with Workflow and Process mapping, data migration and integration will be highly regarded
- Strong attention to detail with demonstrated problem solving skills
- Excellent systems and analytical knowledge, ability to eliminate system redundancy and duplication and streamline processes
- Excellent time-management and prioritisation skills in a fast-paced environment
- Team player who can work well independently and is interested in contributing to the growth and development of the organisation.
- Must have excellent written and spoken communication skills
- Faster learner who can pick up new ideas, conduct proofs of concept / value and propose a path forward or suggest improvements and streamline processes


===Benefits & Culture===

• Work from Home
• Culture of inclusive, passionate, hardworking, and high-performing Team
• Reasonable work hours to achieve work/life balance
• 40 hours per week, working mainly Monday to Friday but with a flexible weekend schedule
• Expected hours between 7.00 am and 3.30 pm Philippine Time
• Your monthly salary will be in AUD (competitive salary package for the right candidate)
• Your salary will be paid bi-weekly and sent directly to your bank account
• PH Legal holidays will be observed

If the description above resonates with you please send the following:
- your resume
- a 1-minute video telling us what you love about Technical operations support

Please submit the above to ---------- and in the subject line write: I AM YOUR TECHNICAL SUPPORT GENIUS!