IT Support Specialist (Experience with Helpdesk Tickets)

About Mad Mex

Mad Mex is Australia’s answer to healthy & delicious Mexican food that is prepared fresh, customized to order, and served within minutes. Our philosophy is simple: you should never have to choose between a quick meal and quality, healthy food that is full of flavor. We have over 80 Restaurants across Australia and New Zealand and continuing to grow and expand.


JOB DESCRIPTION:

This role includes the maintenance, configuration, and troubleshooting of the
current systems and processes implemented within the business. As well as employee onboarding/offboarding,
asset management, and documentation for the support office IT processes and systems.

Responsibilities

- Providing level 1/2 technical support to end-users via remote support and communicating with users
- Investigating and resolving problems and escalating issues to other teams where appropriate
- Collating data and requests and communicating to appropriate stakeholders
- Ensure documentation and procedures are always up to date

Requirements:
- Experience with MS Windows 10 & Windows Server
- Understanding of Azure / Active Directory
- Knowledge in MS Office/365 including:
- Flow
- Forms
- Excel
- Sharepoint
- PowerApps
- PowerBI
- Admin Centre
- Experience with Atlassian Jira Service Desk or similar
- Have used remote access software such as TeamViewer or alternatives
- MySQL experience is preferred