Customer Service Coordinator

Magandang Araw

We are looking to add a Customer Service Coordinator to our growing team.

Please see application method below. WE DO NOT RESPOND TO EMAILS!

The primary role of the Accounts Coordinator will be to support manage hundreds of clients to increase the business’s retention rates.

Key duties will include:
-Data entry and quality management of the company’s data base
-Client engagement including phone calls and emails to ensure client satisfaction
-Customer service to address any issues and support customer troubleshooting
-Producing monthly reports regarding client activity
-Social media administration such as posting and tracking comments
-General administration support to the management team when required

ESSENTIAL SKILLS - The successful candidate will have:
-Excellent English communication skills – both written and verbal
-Experience in customer service and liaising with clients for an International English speaking based business
-Proven ability to engage with customers via phone calls and emails in a timely manner
-Intermediate MS Excel skills
-Experience with MS Office including word, outlook, teams, etc.
-The ability to work autonomously from your own dedicated work area

DESIRABLE SKILLS - The following skills are not essential but are highly desirable
-Experience with social media, particularly LinkedIn
-Experience with using a CRM system such as Active Campaign and/or Pipedrive
-Experience working with a SaaS based business

ABOUT YOU:
-Your enjoy speaking and engaging with clients and thrive on making clients happy
-You are organised and have a high attention to detail
-You are a team player but can work without being micro managed
-You are looking for a long time and full time employment with an Australian company

ABOUT US: Jam Cyber & Benchmarking
-is an Australian company of 16 years
-has been working as a fully virtualised office for 5+ years
-we're a growing team of 15 (plus you)
-we have a very high retention rate both with Australian and Philippines staff because we treat people right
-we are structured and organised but can all have a laugh as well
-we provide hardware and software to the successful applicant
-we are flexible with your starting date (preferably April 2022) and work to AEST (Sydney Time)

To apply, please fill in this Microsoft form (we do NOT respond to email applications or messages sent within OnlineJobs.oh, sorry!). Please provide a 1 to 2 minute video in which you outline why you see yourself fit for the role and what your experience is.

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We go through a 3 to 4 step process to asses your skills; if you are not able or willing to take part in this process, please do not apply.

We can't stress enough that we are looking for full time employee, NOT a contractor. We have daily tea ---------- etings, we monitor activity via Hubstaff including screenshots and we also monitor for Office 365 credential sharing, etc. If you are not looking for a full time position, please do not apply. Thank you.

We look forward to hearing from you.
Kind Regards
Markus