Helpdesk Technician I

Job Responsibilities:
• Provide technical end-user support via telephone, email, or webchat
• Provide restorative or maintenance actions to resolve end-user problems
• Respond to end-user problems based on standard procedures
• Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.




Job Requirements:
• Bachelor’s degree/Vocational in IT-related courses is a plus
• Undergrads and Fresh grads are welcome
• (Minimum of completed 2 years in college or has finished a Diploma/Certificate course)
• Good in oral and written English communication and customer service skills
• Must consistently meet or exceed required performance criteria
• Able and willing to take several calls a day when necessary
• Familiarity/good working knowledge in PC Hardware / Software Troubleshooting
• Prior Software Application support (e.g. Outlook, etc.) experience is a plus
• Prior BPO experience in Technical Support is a plus
• Familiarity with ticketing system is a plus
• Must be willing to work in different shifts



The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.


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