We are seeking motivated and dynamic client facing Microsoft 365 Support Specialist to join our Technical Services team. As a Support Specialist, you will become a subject matter expert on Teams, OneDrive, Phone System, Emails, SharePoint, and Remote Assist and internal supporting platforms, work with customers and colleagues to diagnose and troubleshoot technical, operational, and analytical issues, and develop best practices for achieving optimized campaign performance. You will actively manage and resolve level 2 and 3 support cases and be responsible for driving the resolution of Product bugs with Engineering. As the voice of the customer, you will work with internal teams to identify and develop solutions that improve the client's user experience. You will also provide technical mentorship, guidance and training to junior members of the team and be responsible for building and growing our Knowledgebase repository. Finally, you will be responsible for driving customer escalations and communications for critical issues. We use Zendesk for support
