Guest Comms - Virtual Assistant

- Provide experience management services for guest stays including but not limited to responding to guest inquiries, processing new reservations and payments or modifications to existing reservations, and conducting screening and background checks for potential guests.
-Facilitate check-ins, check-outs, pre-arrival, in-house and post-departure guest communications, experience curation, quality control, and issue resolution.
-Proactively identify reservation and service-related issues and coordinate with appropriate resources to resolve them for current and future guest stays.
-Coordinate with building partners, cleaning comms, and operating teams to facilitate maintenance, repairs, and troubleshooting on any guest stay issues.
-Maintain appropriate i ---------- logs for missing, damaged, or maintenance items.
-Handling phone calls, emails, and SMS.