Outreach Coordinator for Leading Amazon L&D Company

WHO ARE WE?
Seller Systems is a leading e-Commerce learning & development company based in the USA. At Seller Systems we change people’s lives by empowering them to research, start, and grow their own brand and eCommerce ---------- ller Systems is not just a digital course or content provider. We create communities of empowered entrepreneurs and give them the tools to change their lives and the lives of those around them as they build multi-million dollar businesses. We also provide proprietary software, Data Dive which aggregates data from multiple sources to provide sellers with the most powerful suite of product research and optimization tools.

We are a rapidly growing company and in need of a bright, switch-on, customer service focussed outreach assistant to support our community of 1,000 members.

ROLE DESCRIPTION
• Provide personalized monthly member check-ins via phone/email
• Collect data and feedback in a centralized system
• Build member profiles to offer tailored support and guidance
• Promote available member resources
• Build relationships and increase member engagement
• Manage member milestone awards
• Manage member onboarding requirements
• Promote member milestone recognition
• Promote referral programs

REQUIREMENTS
• Excellent written English and good spoken English
• Excellent interpersonal and organizational skills
• Proactive customer service approach
• Trustworthy and confidential
• Knowledge of Seller Systems and/or Inner Circle (desirable but not essential)
• Experience providing support to Amazon businesses (desirable but not essential)
• Experience using ZenDesk (desirable but not essential)

ADDITIONAL BENEFITS
• Access to our course valued at $2,997 + $997 annually
• Access to Data Dive valued at $1,788 annually
• Immersed in a supportive and inclusive entrepreneur environment
• Opportunity to build your own Amazon FBA business outside of work hours

APPLICATION PROCESS
• Apply via this job post including your resume and cover letter
• Include a short Loom video of yourself telling us a bit about yourself

We are a global team and are happy to consider applicants from any location. However, this outreach role will require contact with members across all global locations/time zones. This is a long-term ongoing position at 25 hours per week.

We look forward to hearing from you!