Communications Specialist/Relationship Manager

•Develop and implement a communication strategy that includes media outreach and social media content creation.
•Research and write press releases, and content for the company website, infographics, blogs, and newsletters.
•Acquire and maintain a detailed knowledge of the company’s policies, principles, and strategies, and keep up-to-date with relevant developments.
•Arrange and coordinate press conferences, and plan events.
•Facilitate the resolution of disputes with external role-players.
•Adhere to the company’s style guide, ensuring that we produce a high-quality and error-free copy.
•Work with key internal role-players to brainstorm content ideas, in line with the company’s strategy and in support of various brand initiatives.
•Support and evaluate results of communication campaigns with the team.
•Build and maintain relationships with journalists and key external role-players.
•Maintaining a deep knowledge of company products and services.
•Building and maintaining strong relationships with prospective and existing clients.
•Researching and pursuing new business opportunities.
•Identifying clients’ needs and requirements and proposing suitable solutions.
•Providing clients with comprehensive product/service consultations and guiding their decision-making process.
•Cross-selling products/services to clients.
•Resolving complaints and issues efficiently and in a timely manner.
•Meeting sales/revenue targets.
•Ensuring client satisfaction.