E-commerce Customer Service & Merchandizing VA

We are looking for an expert Customer Service & Merchandising VA with experience working in E-commerce. We already have 2 other VAs supporting marketing & product development, and this is a replacement position of our current customer service representative.

You will need to work for 15-20 hours per week. This is a long-term position, and we expect to work with you for at least 3-6 months. We might also increase the working hour depending on the business needs and your "performance".

Pay: TBD $4.5-6.5/hour, and this will depend on your level of skill and other people that apply to the job.

Requirements:
- Experience using Freshdesk or Zendesk
- Experience using Shopify
- Experience in merchandizing, order tracking & overall process improvement
- Experience doing customer service for Dropshipping stores
- Incredible English and Honest with logging hours
- Passion to strive for continuous improvement
- Great work ethic with consistent energy and attention to detail


Responsibilities
- Email Respond to customer requests on Freshdesk in perfect English
- Support call or chat message from customers
- Communicate on Whatsapp & Slack daily with our supplier and other support teams
- Re-send products to customers when needed
- (We might further extend the business to Amazon FBA, so this might be a bonus if you have experience with it)
- Respond to all customer inquiries quickly and accurately (within 1 business day)
- Display a high level of professionalism at all times

Perks:
- We will have meetings 1-2 times a week in the daytime
- You will need to work from Monday to Saturday (Might also need to work 1-2 hours on Sunday to handle the priority customer request i.e. cancel order)
- Opportunity to advance/get bonuses. If you do a good job, I might increase the working hours, give you a raise and bonuses


To apply for the job, please make sure to follow all the steps below and send an email to me ----------

1. Change the subject to "CS VA - I Want to Work for you - [Insert your name here]."
2. Please tell me why I should hire you
3. Please tell me about your experience of
- Customer Service
- Merchandizing
- Amazon FBA (optional)

You will be screened out immediately if I see your email is a canned copy & paste email. If you are shortlisted for the next steps, we will proceed to a video interview, and you will be required to complete a small Sample Task. I'd expect to complete the whole recruitment process latest by next week.


Important: We are a family here at this company, but honesty is important and can not be handled excuses, frequent poor connection or frequent "emergences," or false tracking of working hours. Please respond by adding the word of "Banana" in your email content so we know you're attention to detail.