Customer Service Specialists

This is a temporary work-from-home setup and we will soon have an office in Ortigas, Center in Metro Manila. Please continue with your application if you are willing to go to the office.

Orbio World is a fast-growing D2C E-commerce company, which is constantly striving to provide new and interesting products to consumers all over the globe. Currently, we are looking for professionals to join our Customer Support team and provide top-notch assistance. If you know what it takes to be a great support agent and wants to join an awesome team, read on!

Responsibilities:

• Answer calls from customers regarding products, shipping, and tech support
• Maintaining a positive, empathetic, and professional attitude toward customers at all
times
• Responding promptly to customer inquiries
• Acknowledging and resolving customer complaints
• Knowing our products inside and out so that you can answer questions
• Processing orders, forms, applications, and requests
• Communicating and coordinating with colleagues as necessary
• Ensure customer satisfaction and provide professional customer support

Requirements:

• At least 2 year of experience in Customer Support role handling calls
• Strong problem-solving skills
• Personal interest in providing top-notch quality support for the customer
• Ability to stay calm when customers are stressed or upset
• Comfortable using computers
• Self-motivated
• Fluency in written and spoken English
• Ability to work 40 hours per week