Visa Processor

Position Title: Officer – Operations
Job Description JD – VFS Global – Operations – Officer
Organization VFS Global AG and its Affiliates
Designation Officer Role Officer – Operations
Function/Department Operations Level P5
Sub-Unit Operations Reporting to (position) Deputy Manager – Operations
Geographical location of the role Varies depending on given region
Approved by (HOD) Head – Operations Final Approval Head – Human Resources'

Purpose of the role
To facilitate the VISA application process & handle front office & back office operations conducted at the respective Visa Application Centres (VACs)

Roles and Responsibilities

Areas of Responsibility & Brief description Responsibility Level
Document scrutiny and collection of applications for visa processing.
Handle customer/applicant queries personally or via email, telephone.
Handle cash and bank related transactions if assigned and ensure 100?curacy.
Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
Maintain compliance to the standard operating procedures, manuals etc. without deviation in ---------- rm the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
Encourage applicants to provide feedback on services provided and their overall experience at the application centre.
Ensure that the entire process is completed within the mandated Turn Around Time.
Assist Deputy Manager/Operations Manager in execution of WB Project Partial.
Ensure judicious use of natural resources.
Adhere to the environment health and safety policy/objectives and guidelines of the ---------- dicative KRA’s/Budgetary and Revenue Responsibilities.
Productivity - Targets met as prescribed in Team Objective Tracker.
Customer satisfaction (Applicants) - Complaints - Targets met as prescribed in Team Objective Tracker.
Timely & Accurate Data entry - Targets met as prescribed in Team Objective Tracker.
Late reporting /unauthorized absenteeism
Adherence to TAT - Targets met as prescribed in Team Objective ---------- pletion of WB Projects Completion
Attending training programmes. Ensure all trainings scheduled by HR are attended
Training: Internal Process Certifications (OCL’s) – Scores well on all OCL’s completed for self
Error Monitoring – To reduce the number of errors on a daily basis, maintains Error Log, as applicable.
Updates Productivity & VAS Conversion Grid – to track performance on a daily basis.
VOC - Targets met as prescribed in Team Objective Tracker.
Ensures adequate Surveys are completed ( minimum 5% of application counts) & Target VOC Target achieved, as per Team Objective Tracker.

APPLY NOW!
Education Qualification – Undergraduate with 12 years of formal schooling , tertiary course ,bachelors etc.
Applicants must be willing to work in Makati City.
6 months contract - Client discrection extension or absorptions.
NBI and Police Clearance must be ---------- work experience required.
100 Contract position(s) available.
Easy process