Creative Customer Service Position For Popular Streetwear Brand / Emails, Returns, Customer Hangouts

Hi, I'm Devon and I'm the owner of Awake Happy, a popular up-and-coming ---------- 's a small and fun team. I am looking for someone to complete customer support inquiries that is tech savvy and enjoys learning modern tools (think notion or google sheets not excel or word).

What I'm Looking For

- We are a messaging-first company. You will work through tickets and we will message each other in software. You find it easy to be conversational when typing messages.
- You are very conversational in English and comfortable with talking to customers. We aren't formal. We are more chill in our chat with customers.
- You are willing to work daytime shift PST from 9 am to 6 pm or close to that.
- You prefer lean software to enterprise software.
- You can work independently.
- You are familiar with the Shopify ecosystem.
- Ready to start between now and the next week or 2
- Exclusive full-time work. You want a long-term job.
- At least 3+ years of customer service work
- Webcam and microphone

Tools we use
- Shopify
- Gorgias
- Basecamp
- Various Shopify apps for reviews, shipping, returns
- Slack for communicating with partners
- Google Sheets

It isn't vital that you have learned all of the tools that we use as they are intuitive tools to learn but the experience is preferred. The business is very fun for me and I am looking for someone who I can count on and someone to enjoy this with. We are going to be spending a lot of time together.

I am looking to start a salary that will have regular opportunities for increases as the business grows.

Thanks!
Devon

PS - Include the word AWAKE at the end of your application ;)