Operations Manager (PT -> FT)

My name is Jacob and I am the owner of ---------- , a local house cleaning business in Cleveland, Ohio that has some big ambitions, and am looking for an incredible operations manager to be my right hand and help to guide our company through the growth that we are experiencing.

This position will start out as a part time position that will gradually scale up to full time with the opportunity to take on more responsibilities and continue to grow in the company. Ideally, this individual will eventually become our General Manager or COO as we continue to grow and expand.

Why would you want to work with us?

We’re a small company that believes in taking care of our team and our ---------- om the benefits that we try to provide, to the positive and inclusive culture that we have built, Summit Maids is trying to build a company that is able to provide good jobs to great people.

Starting pay $300USD/month plus bonuses (for part time hours, increasing to full time with additional pay)

Auto-raise after three months - No waiting around wondering if you’re going to get a raise.

Time off for all weekends and holidays - More time with friends and family without losing out on pay!

Opportunity for growth - You will be on track for promotions and increased responsibilities within the company. We are happy to invest in your growth through both opportunities and in ---------- iendly team - We like to have a good time together and I am looking for someone who takes their job seriously, but not themselves.

Impact - In a small company, everything you do will matter to our success.

I want to build a long term relationship with you and provide you every opportunity to grow with the company. I believe in treating my team with respect and kindness and that you should have a life outside of work.

What kind of work will you be doing?

Summit Maids exclusively focuses on residential cleaning. That means you’ll be working with many individuals and families to help schedule cleaning services for their homes and then coordinate our team of cleaners to ensure that our cleaning teams arrive on time to the right location.

We also work with property managers who manage many different properties and hire us to help prepare their property to be rented out. We’re here to try and help our clients live a better life, knowing that their home is being taken care of.
On a regular basis, you will be doing things like:

Answering phone calls and emails from prospective clients
Scheduling appointments from inbound calls
Coordinating cleaning team schedules and ensuring that all appointments are assigned
Making outbound calls to current clients to update them when things change with their appointments
Working with our cleaning team to ensure that we have coverage for all business hours
Monitoring and responding to inbound questions on our website live chat
Processing and scheduling new appointment requests that come through the website
Sending follow up emails to clients after their appointment is complete
Verifying cleaner time cards
Checking the weather forecast and adjusting appointments as necessary (only in winter)
Updating our Mailchimp data
Responding to Yelp quote requests

Is there another skill you have that you want to show us? Let me know. I’m open to tailoring your responsibilities to help show off your skills and do the work that you enjoy.

Requirements
A friendly attitude
Fluent level English
Access to a reliable internet connection & computer
Comfortable talking on the phone
Quick responsiveness
Self-starter and ambitious
Organized
Good at logical thinking
Cool under pressure

Work Hours
US Eastern Time Zone 9am-5pm, Monday-Friday (Semi-Flexible).
Our business hours are 8am-8pm, 7 days a week, so we are open to shifting your schedule to another set of times during our business hours and days to help you fit your preferred ---------- itially this position will be part time work, but will need to still be available during the US East time zone. Work will come in sporadically as clients call in, cleaners need to be scheduled, and customer service issues come up. But in between that, there will also be a lot of slow times where you will not be doing a lot of work at first and will be welcome to work on other clients of yours.

This would be ideal for someone who has another part time job in a similar time zone that they could be working on during the slower times until we are able to promote you to full time.

To Apply
Head over to our website at ---------- and read all about our business, especially the ‘About’ and ‘Community’ pages. Get a feel for what we are about and how we do business.

If you think that you are a good fit for our culture and want to work with us, please send an email to ---------- with the subject line “I want to be an operations manager” and a few lines about what stood out to you as you reviewed our website. Don’t spend too much time on this email.

After you send the email to apply, you will receive a response fro ---------- with a link to an application form. Please complete the questions in the form to be considered for this position. Forms that are not completed or only partially completed will not be ---------- the form, you will be asked your age. Answer ‘42’ to show your attention to detail. Bonus points if you know why I picked this number and include this in your answer.

Thank you very much for your interest in working with Summit Maids! If you have followed the directions above, I will respond to your application within one business day.