Inside Sales Specialist

JOB DESCRIPTION
We are looking for an Inside Sales Specialist to join our team. As our Inside Sales Specialist, you will work with our Sales team to support our valued customers and identify new business opportunities. On a day-to-day basis, you will respond to our customers’ inquiries and issues in a positive, productive and timely manner. You will also support our sales team by calling customers and potential customers to do things like follow up on orders as well as set appointments for trade ---------- munication with our customers will primarily be over the phone, email and chat.

To do so, you will know our product catalog inside and out and collaborate cross-functionally with other members of our team. We'll challenge your skills, talents and abilities and reward you for your every success.

We are looking for a long-term tea ---------- mber that will stay and grow with our company!


YOU'RE EXCITED ABOUT THIS POSITION BECAUSE YOU WILL:
- Handle inbound inquiries or sales calls
- Develop and manage sales leads by utilizing online, offline, marketing sources
- Interact with customers – inquiries, pricing, purchasing, order status, returns, etc.
- Work with our Regional Sales Managers to prepare quotations and other communications for customers
- Proactively make outbound calls to customers for product introduction, up-sell existing orders, or provide sales support to existing accounts
- Maintain customer records and information in our ERP system (SAP) and CRM
- Take orders over the phone and email for our customers
- Work with our Regional Sales Managers to prepare quotations and other communications for customers
- Create and prepare Standard Operating Procedures (SOPs) for the Sales team
- Know our product catalog inside and out and stay current on new product introductions and changes
- Other duties as assigned


WE'RE EXCITED ABOUT YOU BECAUSE YOU HAVE:
- The right experience
- Bachelor's Degree in related field; 4+ years of experience in a customer service or sales role can substitute for degree requirement
- 3 years of customer service/sales support experience, preferably in the Home, Gift & Furniture industry
- The right skills
- Proficient with MS Excel and Word; experience with ERP systems (specifically SAP) a plus
- Fluent in MS Office; willing to learn new technologies and tools to make you more efficient at the job
- Excellent interpersonal and oral and written communication skills.
- The right traits to be successful
- Ability to work with our US team via??email, Slack and??Skype/Zoom. Highly preferred, but not required: experience with Airtable, Notion, Slack and Google Sheets
- A passion for customers and problem-solving
- Excellent written and verbal communication skills, particularly in a customer-facing capacity
- Exceptional organizational and time-management skills; strong attention to detail and ability to multitask without losing focus
- Eager to work in a fast-paced and dynamic environment
- A motivated self-starter, with the ability to identify issues and resolve problems independently, and a desire to find opportunities to improve our processes
- Excellent interpersonal skills, a high degree of reliability, commitment, tenacity, teamwork and creative energy to achieve success
- To apply, please fill out the following application: ---------- Applications not submitted through this form will possibly be missed - sorry if that happens!
- Excellent written English skills (native speaker proficiency)
- Positive, kind and easy to work with!
- Stable, trustworthy highly dependable. Ideally someone seeking a long-term relationship where we can both grow from the relationship
- Stable internet connection is required since the job will require you to remote into a local machine and make calls using VOIP. If your internet speed is not fast, it will be difficult to do the job


SCHEDULE / HOURS
- Fixed schedule
- 9am-6pm CT Monday-Friday, with an hour for lunch


ABOUT HIEND ACCENTS
HiEnd Accents is a leading provider of bedding and home accessories. At HiEnd Accents, we believe that your dream home should be uniquely you. That's why—for over 15 years—we have made it our mission to design high-quality, affordable home goods that help you express your lifestyle and personality.

We operate in the wholesale and direct-to-consumer retail markets and are based in Irving, TX.

We are a team of around 40 headquartered in Dallas, Texas. We currently have around 8 remote tea ---------- mbers based in PH. As part of the interview process, we will make our PH tea ---------- mbers available for a "reverse reference check" so that you can learn what it's like working with our company!