FRENCH SPEAKING Customer Support

About Us:
KeyNest is an award-winning travel tech startup whose mission is to facilitate Airbnb key handovers worldwide. The KeyNest network is made of thousands of local shops across the world, where Airbnb hosts and property managers can securely store their keys so that their new tenants/guests/cleaners/contractors can pick them up whenever is convenient.

Role:
Responding promptly to customer enquiries by phone, email and online chat
Demonstrate an in-depth knowledge of our product offering to customers
Support existing customers and partners with product, account and billing queries
Acknowledging and resolving customer complaints
Keeping records of customer interactions, transactions, comments, and complaints
Communicating and coordinating with colleagues as necessary
Ensure customer satisfaction and provide professional customer support

Who we are looking for:
Excellent French, knowledge of other languages is a plus
Excellent verbal and written communication
Comfortable on phone calls, emails and chat
Experience in customer support over the phone and chat
Customer support experience in the travel or hospitality sector is a plus
Ability to work in a fast-paced, ever-changing environment
Sincere empathy, which can be seen through phone and email interactions
Ability and willingness to adapt to change
Willingness to work on a rotating shift pattern

What we offer:
Unique chance to make your mark in a well-funded & fast-growing start-up shaking up the sharing economy
Opportunity to work within a young, international and highly ambitious team
Unlimited support from our London, Paris, New York and Barcelona offices
Competitive salary