VA for a Cleaning Company

Your daily responsibilities would include:

1. Send a daily report detailing completed and ongoing tasks.
2. Take inbound sales calls, customer requests and/or complaints and make outbound calls.
3. Respond to customer questions via phone call, email, live chat, Facebook messenger, or SMS.
4. Provide service quotes & make sure to do a follow up with the leads.
5. Book new jobs, reschedule &/or update service jobs in our booking calendar system.
6. Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives

We are invested in our agent’s success. You will go far if you are: - A fast learner
- A great communicator
- Calm and collected under pressure
- Can help us optimize our current processes
- Be a self-starter

This is a full-time position. You need to have excellent English skills.

We have multiple shift schedules but our Hours of Operations is from 8 am to 4 pm Mountain Standard Time, Monday to Friday for what we are currently looking for. If you are paying attention, I want you to say, my favorite color is red.