Talented Freelance Customer Service Representative - Cold Calls, Inbound Calls, SMS.

Industry: Real Estate Investments and Business Lending
Hours: 9 am – 5 pm Eastern Time

This opportunity is for you if talking in English comes naturally to you and you enjoy conversations over the phone.

Your responsibilities as a Customer Service Representative:
• Receive inbound calls and make outbound calls/cold calls
• Ability to run and manage SMS campaigns is a plus
• Gather relevant information from potential customers to qualify them either for a loan program or as a potential seller of property.
• Provide updates regarding the status of loan applications
• Coordinate information flow between customers and lender partners
• Answer questions, resolve any customer inquiries or concerns via phone, email, and/or chat
• Work with computer and business software programs such as email, chat tools, and CRM

Why we want to work with you:

• You are fluent in spoken English with minimum accent
• You have a strong phone presence
• You enjoy talking over the phone
• You dial out with a smile and your conversations come across as pleasant and friendly
• You are a conversation striker and easily build rapport
• You are friendly, empathetic, and a good listener.
• For SMS campaigns you can engage in smart exchange of texts to generate and qualify leads
• You follow up deals until they’re closed, dead, or you’ve turned them into qualified appointments
• You are a multi-tasker- you can easily handle inbound and outbound calls, emails, appointments, etc.

If interested, please send us your voice recording of the following script from our real estate ---------- e Vocaroo and send us a link.

Hi good afternoon John?
Hey John, this is [Your Name]. How are you doing today?
I was actually reaching out to you about your property on 123 Main St. here in Cincinnati.
I just wanted to see if you’d be open to a cash offer?
I just need to ask you a few basic questions about the condition of the property that shouldn’t take longer than 5 ---------- n you tell me a little bit about the property? Just some basics, any updates or improvements...