Team Manager

Summary

Responsible for hiring, training, retaining, and developing their respective team members. Responsible to lead effective and profitable results for their team. Administers company policies, best practices, and standard operating procedures to facilitate performance that exceeds client expectations. Provides the thought leadership and innovation necessary for continuous improvement while ensuring a positive work environment. Active role model demonstrating pride and ownership as a leader of the organization.

Qualifications & Requirements

Education: High school diploma required. Bachelor's Degree preferred.
Experience: Minimum of 1-3 years of experience in call center operations and/or prior experience supervising multiple employees.

Knowledge, Skills, Abilities & Other Characteristics:

Must be able to demonstrate leadership, oral, written, presentation, and analytical skills at the supervisory level.
Proficient personal computer skills including Microsoft Office.
Excellent interpersonal, written, and oral communication skills.
Ability to multi-task and meet critical deadlines.
Ability to identify and promote continuous improvement.
Ability to understand and execute policies and procedures.
Ability to prioritize and organize work in a multitasked environment.
Ability to adjust to a flexible schedule.
Ability to maintain the highest level of ---------- TE:
Must be amenable to work onsite
To apply kindly fill out this form ---------- and expect a call within the day! Thank you!