Systems Admin Assistant

Job description
Systems Admin Assistant

**Must be willing to work 8am-5pm Pacific Standard time hours Monday thru Friday**

Job Description:
The Systems Admin Assistant performs functions for all internal company tea ---------- mbers of a Medical Billing Office and it’s clients and is considered the front liner to solve basic technical problems and provide support for all assigned areas.
The ideal candidate for this position is extremely organized, highly attentive to detail, professional, takes initiative, and values the importance of efficiencies. S/he should be experienced and very comfortable with technology systems, and needs to be able to speak / read / write & understand American English.
Required Skills and Duties:
The Systems Admin Assistant should have skills for and experience in office practices and procedures. Proficiency in computer use and data entry is ---------- puter experience, including, but not limited to: word processing and spreadsheet applications, with minimum of 40wpm typing speed and 10-key by touch.S/he must also be able to work well with people, maintain confidentiality, and communicate effectively.
Furthermore, skills and knowledge required include:
Duties for this position include, but are not limited to:

Work with department manager to accomplish department goals
Research and identify solutions to software and hardware issues
Diagnosis and troubleshoot technical issues
Install applications and programs
Track computer system issues through to resolution within agreed time limits
Properly escalate unresolved issues
Provide prompt and accurate feedback to employees and clients
Refer to external resources to provide accurate tech solutions
Prioritize and manage several open issues at one time
Follow up with employees and clients to ensure their IT systems are fully functional after troubleshooting
Files electronic claims and statements and solves any hiccups
Confirms successful receipt of claims
Maintains and updates setup files within billing software
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Required Skills:
Proven work experience as an IT Help Desk Technician or similar role
Hands-on experience with Windows OS environments and Microsoft Office applications and / or Gsuite workplace applications
Good understanding of computer systems and other tech products
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications
Excellent problem-solving and communications skills
Ability to provide step-by-step technical help, both written and verbal