Remote Client Manager For PPC Agency

When you apply, please make sure the first sentence at the very top of your job post is as follows: “I have fully read the instructions.”

Who We Are
We are a team of hard working, crazy problem solving, relation and result focused, out of the box thinking, genius digital marketing warriors set out on a passionate machine of serving the audience and showing the world the real power of PPC.

To put all of that in normal words, we’re a digital marketing agency providing full-on Google Ads management for eCommerce clients. Simply put, we’re the FASTEST growing and (so far) the BEST Google Ads marketing agency because we care about our people and our results. Our headquarters are in Los Angeles, California but our tea ---------- mbers work from all over the world.

We're currently in the growth phase and have a small team of 3 digital warriors, all committed to working extremely hard and with passion to ensure client ---------- eck out our website: ----------

What We’re Looking For
We need a new client manager who can take care of all our current PPC clients relationship-wise.

Client managers need to have a solid understanding of Google Ads and how it works at a level that'll allow them to interact with the technical team, answer all client questions and build a relationship with them, help troubleshoot problems, and guide the campaign strategy. They don't build or manage the campaigns but they will translate ad performance to the clients and also translate the clients' goals to the team who does build and manage the campaigns (the account executives).

Client managers are the direct bridge between us and the clients which is why they are the main parts of our team. We're looking for more amazing tea ---------- mbers who can focus on client relationship building and management along with campaign strategy and data analysis to grow our agency to greater levels.

Salary & Growth Opportunities
The client manager position starts at $9,000 USD per year.

You'll work under either the current client manager or PPC account manager as you learn the trade.
You'll be assigned clients slowly as we begin to build your confidence and skill level.
You'll be graded on your client retention and campaign performance.
Once you're managing a full slate (we determine this based on overall client happiness rates and if they're dropping), you will be promoted to a full Client Manager.

Growth Opportunities
We actively promote based on overall performance. Successful client managers are first in line to become part of our core strategy team.
Ability to take on additional courses and skill-learning ventures to boost your own skills.
Client managers who show positive performance will be handed additional accounts past a full slate.

The Ideal Candidate
Google Ads: Experience with Google Ads is required. You are not expected to actually run Google Ads campaigns (those are run by our account executives). However, you do need to understand the fundamentals of Google Ads, how it works and why, and the reporting in order to influence strategy and communicate the ideas between account executives and clients and vice versa.

Client Management: Your main task as a client manager is to manage clients properly in order to build strong and long lasting relationships. Simply put, you need to be someone who cares deeply about helping small businesses succeed. That means managing expectations, being ultra clear with communication, and possibly coaching clients if needed. You also need to be comfortable with challenging conversations and have the ability to diffuse tense situations and the foresight to navigate around potential pitfalls.

Problem Solving: One of the biggest sins you can do at our agency is ask a question or help with a problem which you could have solved yourself. We’re always here to support our tea ---------- mbers but you need to be someone who can roll up your sleeve and do your best to deal with problems - and solve those which you can actually solve. You’re expected to fight hard against problems and find solutions instead of having them bring you down or get in your way.

Marketing Strategy: Your main job is to learn about the client's business and understand what they sell, who they sell to, ---------- order to use this to guide the client towards strategies that help their ad campaigns become as profitable as possible (with the account executive’s help). If this means they need to change their website, it's up to you to realize this and recommend it to them. If this means their obsession with low cpcs is hurting them because traffic quality is dropping, it's up to you to educate them on a better metric to base their campaign success off of.

Important Personality Traits
Persuasive
Assertive
Confident
Direct


What Brings You Alive
Taking charge
Ambitious goals
Challenges
Competition & winning
Communication & relationship building
Professional growth


Make Sure…
Strong English proficiency (verbal & written)
Willing to work a US time zone
Remote working. This is a remote (work from home) position
Fast Internet speeds
All job offers start with a 60 day trial to ensure we’re a good fit for each other.


Our Values
Honesty: There is nothing more important to us over here at Yoru Marketing than truth and honesty. If something is going great, we’re the first ones to notify the clients about its impact. If something else isn’t so well, we’re also the first ones to notify the clients and provide a real view of the situation. If we mess something up, we take immediate responsibility for it, notify the client about the issue, and work our tails off to fix it. If we don’t know something, we admit it and then we work on figuring it out until we can give the client a solid understanding.

Faith: Having faith in our own skills, in our own team, in our abilities to deliver, in our drive to fight all odds is a core value of our team. We need to convey to our clients that we have the faith to not only handle their ad accounts with focus, but to also get them the desired results while improving our relationship with them.

Responsibility: How do we do more? How do we perform better? How do we keep them happier? How do we work together better? Responsibility allows us to constantly look for ways to improve ourselves and to serve better. There’s no such thing as “That’s not my job.” over here at Yoru. We do our best to influence the world as we are responsible for our own ---------- passion: Simply put, it’s not enough to just put your head down and work or get results. You need to care. To have compassion. As a human being. You have to care about your tea ---------- mbers, about the clients you handle, about yourself. You need to work like it matters more than anything else in the world. Our clients have trusted us with their babies, their business, and it is our duty to be grateful for this and treat their business as ours.

To Apply
If you’re interested in joining our team, please do the following:
A link to your resume in PDF format with the following naming convention: [Lastname-Firstname-Clientmanager.pdf]
Details of your client management and Google Ads management experience
Your answer to this question: If you were to identify yourself as an animal, what animal would you be and why?
Your answer to this question: What does this quote mean to you personally? “The best way out is always through.” - Robert Frost