Customer Support Representative

We offer wireless products to clients and partners around the world and are looking to add energetic individual who can provide professional client care with other tea ---------- mbers located in Canada.

The position is open to the remote-working and requires you to work during the Canadian business hours, 5 days a week.
Please find the below job descriptions and send us the resume to ---------- DESCRIPTIONS AND KEY RESPONSIBILITIES
• Receiving and processing inquiries for account changes and customer care topics over phone, livechat, email, and SMS texts
• Greet and welcome walk in clients and assist in activation, termination, and other account related inquiries
• Maintain general well look of the store front and assist in ordering and maintaining inventory of accessories and display items throughout the stores
• Post and advertise any new promotions and plan offerings
• Attend meetings with managers and marketing team if requested
• Collect market intelligence and report items to manager
• Process payment related duties and assist in managing inventory of devices and SIM cards
• Reporting concerned items daily to the manager and write the weekly report on tasks performed and expectations for next week.
• Maintaining information on clients’ account on online system
• Follow and respond to inquiries based on guidelines provided by customer care manager
• Respond the inquiries in timely and professional manner
• Ensure that all communications are returned/responded to within 24 hours or by the next business day to maintain efficient information flow
• Process online activations, suspensions, restoration, and other account changes following guidelines in timely manner
• Reporting concerned items daily to the manager and write the weekly report on tasks performed and expectations for next week.
• Maintaining information on clients’ account on the online system

Required skills:
• Superior organizational and conflict-resolution skills
• An in depth understanding of working with various clients
• Good communication skills in English
• Keen intercultural sensitivity and openness to dealing with staff of widely differing backgrounds
• Flexibility with schedule