EXPERIENCED Customer Service/Account Manager

The Credit Brothers is a thriving and multifaceted consulting company that focuses on teaching people about credit through our social media channels (TikTok, Instagram etc...) and helping them reach their financial goals through our various service offerings.

With over 500,000 followers across our social media platforms and growing more and more every single day...

This position is NOT for someone who is new.

The position REQUIRES
- Previous US-based banking, mortgage, lending, or credit knowledge
- 5+ years of Experience & background in customer service
- Strong verbal and written communication skills
- Ability to meet deadlines.
- Calm, polite, and professional behavior.
- Reliable and self-motivated.
- Demonstrated ability to give and receive feedback
- Massive attention to detail
- Ability to take on complicated tasks
- Must be FLUENT in English

BONUS:
Understanding of the “credit’s” role in the United States

Pay rates will be $5/hr with opportunities to move up in pay

To apply for this job, include "Pineapple Pizza" in the title to verify you've actually read this.

You will be:
- Handling questions asked by clients in a timely manner and contacting them as necessary by sending out text messages, emails and making phone calls (using our CRM)
- Oversee successful client journey for all credit repair clients by ensuring they are communicated to regularly, problems are resolved in a timely manner and our fulfillment team is working on their credit report throughout the process
- Ensure monthly updates are being sent out by the team
- Communicating with our fulfillment team as necessary by informing them of client issues, updating them with client-related information and whatever else may be needed to ensure a client is being serviced properly

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DO NOT APPLY UNLESS YOU CAN SPEAK FLUENT ENGLISH & CAN RELIABLY SHOW UP FOR WORK

We're growing a growing company with VAs who have been with us for 12 months+, have had consistent work and growth ---------- w we're expanding our team.

We're looking to hire 1-2 EXCEPTIONAL virtual assistants to help with client customer service, answering calls when needed, & ensuring all clients have responses in under 48 hrs. You will be trained and must have at least 4 years of customer service experience, preferably with US-based small-medium sized companies. You need attention to detail so in the subject/title of your application include the word peppermint in it.

1. Reliability - Do not apply unless you're confident you can work a full 40 hours/week. This is a remote and full-time position (40 Hours Per Week). Must be able to work within the hours of 8:00 am - 6:00 pm CST, Monday - Friday.
2. Coachability - Do not apply unless you're coachable, able to learn new technology-related skills, and are comfortable asking questions.
3. Communication - Do not apply unless you're comfortable communicating, and asking questions.

If you're interested, send your experience, resume. I will respond with a Typeform to submit a voice memo + written question. Failure to do both will eliminate your resume to be reviewed.