Admin Support Staff

Job Overview:
As an Operations Staff or Admin Support Staff, you will be our frontliner in fulfilling our mission to expand mankind's possibilities as you will contribute by being responsible for customer success by ensuring 0 troubles during lessons.

Work Scope:
• Pro-actively propose and execute new initiatives in order to achieve the department’s goals and the company’s mission
• Monitor, assess and improve processes to enhance the lesson
• Conceptualize and develop training manuals and lesson materials
• Develop policies or procedures to improve lesson quality to satisfy our clients
• Manage tutors to provide good lessons to clients
• Communicate with clients to solve lesson troubles (in English)
• Find necessary research and training and implementation
• Provide tutor support and information updates
• Do Marketing Research
• Navigate and utilize the system efficiently
• Conduct regular, corporate, and special lessons, if necessary
• Do other related duties as assigned

Job Requirements:
• Candidates must possess at least a Bachelor’s Degree (Fresh graduates are encouraged to apply)
• Required Skill(s): good command of the English language both oral and written, computer literate, can work independently and in a team, ability in problem-solving, excellent time management skills
• Willing to work on an early shift and to render overtime work if needed
• 40 hours work per week (Default: Mon-Fri usual start: 7:00-10:00)
• Possibility to work on weekends 1-2 times in a month
• Experience in customer support, operations, and/or training is highly preferred
• Proficient in MS Office Applications
• Open to new challenges or changes
• Must be willing to learn and be trained online
• Work from home setup for the year 2022
• Must be willing to report in the office in Makati City when company required

Compensation and Benefits
• PHP 16,000 basic and PHP 3,000 allowance
• Paid sick leaves and vacation leaves
• 13th month pay, paid overtime, paid Philippine holidays
• Government mandated benefits: SSS, Philhealth, PAGIBIG
• Bi-annual performance assessment for rate increase and bonus
• Monthly internet allowance and company-issued laptop while working from home

COVID-19 considerations:
For Covid-19 precautionary measures, we are currently working from ---------- ernet Requirements:
• Internet Plan must be DSL or Fibr
• Download speed must be 5 MBPs and above