Technical Engineer (with a developer background)

Job Description
Summary:

You are responsible for providing efficient and professional 3rd. Line support as part of a technical team. You will make sure that SPI products are working as expected.

You will be working to ensure prompt delivery of service requests regarding installation, configuration, troubleshooting, and maintenance of various SPI products. You should have a developer background or skills so you can troubleshoot code and analyze data to solve problems and suggest fixes to developers.


Responsibilities:

Serve as the Company Representative to the customers in case there is a need for clarifications pertaining to technical-related topics to our SPI.
Maintain customer confidence by being the subject matter expert for the core products within SPI, and protect SPI through non-disclosure of confidential matters.
Consult with the Norway office for strategic business decisions. You will also maintain effective communication with other functional teams by facilitating meetings for planning, objectives, and team collaboration that is related to system requirements, server availability, development status, bug resolutions, and deployment plans for new and existing products.
Discuss known issues with the COO that need urgent solutions.
Follow the internal process in registering, analyzing, and solving bug requests from reported
You will be responsible for all server- / service- instances of Shipadmin, including monitoring and maintenance and seek to acquire a higher level of technical knowledge about security, maintenance, and tools for automation.
Sometimes you need to attend calls and emails from clients in relation to fixing defects/issues and/or providing assistance as required, maintaining customer confidence in our products, and protecting Shipadmin by keeping confidential information private
Deploy SPI products for new releases or updates to applications within the acceptable service level agreement with the client
Qualifications:

To succeed in this role, we will nee you to be:

Proven Years of work experience in handling technical support related to information technology within a corporate setting
Some experience with Windows Server version 2008 and up
Good experience with MS SQL version 2008 and up
Good experience with database querying
Good experience with .NET applications(e.g. ASP.NET, C#, VB.net, SQL, JQuery, JavaScript)
Can use one or more of the following tools: IDE (Visual Studio), Ticketing (Zendesk), Messaging (Emails/Slack/Skype)
Certifications for server management, networking, or related specialization are a plus.
Excellent communication skills