Quality Assurance (QA) Staff

Foster a continuous improvement culture that puts the customer (patient) at the heart of operations by providing guidance to various functional units in defining service standards, identifying improvement opportunities and driving initiatives to address observed gaps.

> Helps drive cultural change and change management through implementation of business process management strategies.

> Responsible for ongoing effective execution of service excellence initiatives and delivery of an outstanding customer experience throughout the organization.

> Set up and establish Quality Customer Service procedures.

Qualifications:
> Candidate must possess at least a Bachelor’s Degree Business Studies, Management or equivalent; graduate of a medical-related course an advantage.
> At least 1-2 years of working experience in the related field, in a hospital environment.
> Proficient in MS Office applications
> Knowledge in any relevant Quality or Continuous Improvement framework (e.g. Six Sigma, TQM, etc.) and advantage.
> Excellent communication skills (oral and written)
> Strong analytical skills and Project Management skills