Receptionist Spanish/English

The receptionist is responsible for providing excellent customer service, completing new request and forwarding to the perspective assigned agent.
Must possess good communication skills with both English and Spanish speaking ---------- tailed job duties include:

Provide excellent customer service to customers by answering the phone.
Receive messages from clients in an efficient manner, including but not limited to the phone or email; respond promptly with appropriate information as needed.
Analyze guest complaints/concerns through telephone conversations and emails
Maintains positive relationships with guests, co-workers, vendors and other staff members.
Performs all duties assigned under supervision of the office manager.
Scheduling appointments according to company procedures.