Tier 1 Helpdesk

ROLE AND RESPONSIBILITIES
This position will be required to perform remote work to troubleshoot and repair:
• Computers, Laptops, and Printers
• Email, Passwords, Microsoft 365 and other Applications
• Basic Networking troubleshooting of Firewalls, Switches, and other Networking equipment

This position would be required to be on the phone and work remotely with clients for most of the day.
The Tools that will be used to complete the job are as follows:
1. Autotask PSA – Ticket tracking and time tracking
2. IT Glue – Documentation and procedures
3. Datto RMM – Remote management and monitoring tool
QUALIFICATIONS AND EDUCATION REQUIREMENTS
1 Years of Job-related experience or a degree in Information Technology
PREFERRED SKILLS
Knowledge of Windows Operating systems. Understanding of how domain networks operate. The ability to communicate what is being worked on or accomplished in the tasks at hand is a must.
ADDITIONAL NOTES
This job is a service industry job, meaning that it will be customer facing and communication skills are regarded as the highest priority.