Help Desk Technician - Level 3

Are you a team player who also wants to work from home full time as a Help Desk Technician - Level 3 working for a United States based IT Services company? We are looking for someone who can thrive in a fast paced, aggregate environment involving internal and external relationships. Do you possess strong communication skills and have a desire to help manage and service existing client accounts? FLUENT ENGLISH READING, WRITING AND SPEAKING IS MANDATORY.

This is a very customer facing position, you must be able to clearly and fluently speak and write in English, if you excel in all these areas then this position might be for you.

ROLE AND RESPONSIBILITIES
This position will be required to perform remote work to troubleshoot and repair:
• Computers, Laptops, and Servers
• Email, Passwords, Microsoft 365 and other Applications
• Firewalls, Switches and other Networking equipment

This position would be required to be on the phone and work remotely with clients for most of the day.
The Tools that will be used to complete the job are as follows:
1. ConnectWise Manage – Ticket tracking and time tracking
2. IT Glue – Documentation and procedures
3. N-able RMM – Remote management and monitoring tool
4. Approximately 10 other tools

QUALIFICATIONS AND EDUCATION REQUIREMENTS
5+ Years of Job-related experience and a degree in Information Technology

PREFERRED SKILLS
Knowledge of Windows and Microsoft Server Operating systems. Advanced understanding of how domain networks operate. The ability to communicate what is being worked on or accomplished in the tasks at hand is a must.

SCHEDULE
• 8.5 hour shift
• Monday to Friday (Weekends as required)
• Shift is during Eastern Standard Time Zone and Eastern Daylight Time Zone during our local business hours

BENEFITS (Commence after probation period)
• Philihealth
• Paid Time Off
• Paid Holidays
• Paid Training
• All software licenses for your computer (MS Office & Security Software)

ADDITIONAL NOTES
This job is a service industry job, meaning that it will be customer facing and communication skills are regarded as the highest priority.

Attention to detail and accuracy is critical in your work responsibilities, as you will be leading and working with a fast-paced team in a company that is rapidly moving forward. This is a very hands-on position with a great deal of self-reliance required.

This position requires a person with proactive problem solving, decision-making skills, and an initiative to work independently in a detail-oriented environment. We are an IT Services company and having a technology background will greatly assist you.

If this sounds like you, please send a copy of your resume as a PDF to ---------- for consideration. Subject of email must include HDL3