Customer Service Specialist (m/f/d)

We are Wave Nine, the not-so-typical consultancy from Silicon Valley that practices startup spirit and speed. We bring purpose to employees and results to companies. Together with our strategic partners we bring a framework called Objectives and Key Results (OKRs) to our clients -- we help them gain a competitive advantage through high alignment on purpose, strong focus, and transparency. We do this by combining consulting services with a category-defining software platform that is backed by leading investors.

To complement our team, we are looking for a Customer Support Specialist (m/f/d) starting in April 2022 to help us build strong relationships with some of the most successful and respected entrepreneurs and companies.

Your impact:

You think creatively to produce new ideas and like to help clients with specific questions related to a Business Saas tool. Thereby, you like to make clients happy by giving them timely and smart answers to any incoming question.
How you will do this?
Don’t worry: you will get thoroughly trained by us and you will learn our SaaS tool and get enabled to provide success to our clients. This includes that we will show you the CRM tool we are using. Work with our international team to bring our customer support to the next level.

Your profile:

- Confident self-starter with a customer-centric mindset who gets a kick from resolving customers' problems
- Previous experience with Customer Service; Experience in CRM / ticket management tools (e.g., Zendesk) is desired but not a must
- Must be eager and willing to learn and use new software tools quickly (we will provide training)
- Excellent communication skills in English (verbal and in writing)
- Detail-orientated, independent and proactive personality
- Bachelor degree or higher education highly desired

The role:
- Availability to work every workday in the CET time zone is a must.
- Fully remote, permanent
- Start time April 2022

Why us:

- Competitive salary
- Become part of our international team
- Gain coaching skills and learn about the latest management models by working directly with companies from Silicon Valley and beyond
- Full responsibility from day one and many opportunities to advance your career as we grow.
- Being part of our flat hierarchy working environment.