Virtual assistant / support rep needed for online education company

We’re looking for a virtual assistant / support rep to help a CEO of a fast-paced organization with support roles, organization, maintenance and administrative tasks.

This position is suitable for contractors although after long-term collaboration we may transition into employment.

At ---------- - an online self help company - we help people build a life they love through resolving past traumatic memories and improving their self-image using online courses, coaching and Q&A calls.

We have nearly 3000+ customer success stories documented at ---------- so our stuff works. We’re looking for people that genuinely care about creating an impact, not just income. The symbiosis of both is ideal.


WHY JOIN US?

Work from home
Very flexible schedule
Flexible, easy going vacation schedule
Travel opportunities around the world
Part to full-time work options (2-4hrs or 5-8hrs a day, 5-6 days a week)
$10/hr starting rate with potential to grow to $15-25/hr relatively quickly [min. 30 day trial period needed]
Performance bonuses and many other incentives


NON-NEGOTIABLE VALUES
Internal Integrity — we’re looking for people who do the right thing, even if no-one is looking; people whose actions align with their words.
Feedback Focused — we’re looking for smart, self aware people who can give feedback, receive it with humility and care enough to act on it.
Extraordinary Excellence — we’re looking for people who are naturally driven, who care about their craft and would proudly put their autograph on it as they know they produced something excellent.

REQUIREMENTS

Attention to detail
Neatly organized
Highly conscientious
High perfectionism
Consistent and high follow through
Perfect English
Fast replies
Tech-savvy
+1 year of VA / support rep experience


COMPETENCIES

Administrative, business operational support for key executives and teams

Email management/filtering - composition, inbox organization, template development
Following up with clients/customers - highly responsive combined with task management
Calendar appointment, scheduling, management and travel arrangements
Research - Data, Business Research, Legal Research, Analysis and Report Development; Data Entry/CRMs
Creating Excel reports/ PowerPoint presentations
Editing - Business Documents (Contracts), Social Media and Website Content (WordPress, Vimeo, ClickFunnels, ScheduleOnce, Zoom, Loom, Wistia and more)


EXAMPLE TASKS

Replying to support help tickets from customers (based on FAQ database)
Managing a Facebook group (approving members, moderating and answering posts)
Google sheet organizing, merging sheets, writing functions
Financial analysis in spreadsheets: how much we spent on ads ---------- profit
Managing calendars: see if employees are over/underworking, report to CEO
Trip planning, booking flights, hotels, accommodation for the whole team


If you are interested, please submit your application here:
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