Technical Support Specialist

About Ascend Group

Ascend Group is Singapore's premier boutique digital marketing group. We are a digital marketing agency, academy, and SaaS company.

We live and breathe marketing. We are most known for producing industry-leading video ads. We script, produce, edit, and publish video ads that have generated over 100M views and over 8-figures in combined revenue for our clients and students.

Here’s what makes us different from most companies:
*ahem*
1. We are 100% remote. We have tea ---------- mbers from all over the region and we work as a team. #nomorebeingstuckinanoffice

2. We are results-driven. There is no glory in taking 12 hours to complete a task when 2 hours is enough to do a great job. We value results, not effort.

3. Zero tolerance on office politics. We’re here to get work done and create work we’re proud of, not gossip – keep that to celebrity blogs.

4. We are lifelong learners. If you never read a book since finishing university years ago… this company won’t be your cup of ---------- lf-improvement, upskilling, and being the best in our industry are things all our tea ---------- mbers work towards. All tea ---------- mbers get access to our learning library which is filled with the industry’s most popular courses. If there’s a course they want to get, chances are we’ll get it for them.

5. Unlimited vacation leave. Say WHAT?! Terms and conditions apply, of course. We empower our tea ---------- mbers who have gone above and beyond to take a rest whenever they need it.


Role:

Responsible for resolving customer queries, recommending solutions,
and guiding product users through features and functionalities with the
goal to provide a positive customer experience and enhance
relationships between consumers and businesses.


If interested, please fill in this application form: ----------

To fully understand the role, please see the job description: ----------

To know more about our company please take time to read: ----------

Please check our website: ---------- .

Let me know your thoughts and hope to hear from you, soon