• Home Based Quality Assurance Analyst

Job Description

- Conduct quality call monitoring, training, and feedback to sales agents
- Work with management to identify and address quality and service improvements
- Identify training needs and develop training materials based on quality reviews
- Coordinate with Operations and Training department for updates and additional training opportunities as necessary
- Ensure accuracy and relevancy of training for Contact Center Operations processes and procedures

Qualifications:

- 1-2 years’ experience in a call center environment as a Quality Assurance Analyst
- Preferably with sales background

Our business is continuously growing and we welcome new members to be a part of our dynamic team.

If you are a goal-driven and passionate individual, then we look forward to hearing from you soon!