Customer Support agent

We’re looking for a customer support agent to take responsibility for and handle customer queries.
We have an online business with digital courses that help people overcome addictions and change bad habits.

The right person for this job:
- Has previous experience with email support (At least 3 years). This means not just technical support but also being able to understand customers' queries, concerns, and point of view and offer a well-thought-out and articulated answer in writing.

- Is familiar with social media like Facebook groups.

- Fluent in written English. You should be able to write concisely and explain clearly. You will be writing to native speakers so your grammar and communication skills should be flawless.

- Being able to give advice with empathy and without being patronizing.

- People’s person that likes to help others and offer a great customer experience.

- High attention to detail. You should be able to remember our customers across our social media platforms, avoid errors in names or typos, check all your answers thoroughly before sending them.

- Willing to learn and grow with our company over a long term relationship so you can earn more and grow into a managerial role.

- Communication ---------- ’s not only important to be fluent in English but also to be able to communicate your point across to our audience and us. Knowing how to ask questions and avoid making assumptions is very important.

- Key personality trait is to be adaptable, attention to detail, communicative, articulate, caring for our customers, eager to learn new things, and find purpose in helping others.

Job Schedule:
Monday to Friday: 7pm to 3am Philippines time.
Saturday: 9pm to 2am.
Sunday 1 hour with flexible times.

Benefits:
1. Monthly Bonus Scheme (On top of the $700 monthly salary)
2. Health Insurance
3. Yearly donations to a charity of your choice under your name.


Important: If you fit this description and feel confident with the requirements, please message us with what most excites you about this role so we can inform you about the next stage of the hiring process.

Looking forward to hearing from you :)