(Chinese Speaking) Customer Service Representative

*IMPORTANT: Please do not apply if you're not able to communicate using spoken and written Chinese.

Acts as a front line of support for clients and suppliers and ensures concerns are properly attended to and resolved with urgency.

A successful customer service representative puts a high value on customer satisfaction and retention. They should be a clear communicator who convey enthusiasm while being knowledgeable, professional, and adaptable.

**Location**
Remote. Compensation in line with local market rates.

**Duties**
- Confirm hotel bookings and ensure the right hotel has been booked by the supplier
- Monitor fresh desk tickets for incoming emails and issues
- Attend to incoming calls for customer issues, coordinating between supplier and client
- Submit daily customer service report on activities performed according to template
- Any other ad hoc tasks assigned

**Attributes**
- Speaks fluent English and Chinese
- 3-5 years experience in Customer Service Operations
- Owns a laptop, has broadband connection, and noise-cancelling headphones
- Has a conducive working environment with no disturbance
- Familiarity with MS Word, Excel, and a quick learner when it comes to various applications and databases. All candidates will be trained on company's custom applications
- Has to be able to work under pressure and hit target set during the shift
- Preference will be given to candidates who can start immediately