Customer Service & Admin Support

Hi All,

Thanks for reading this post, we are an Australian Company based in Melbourne, we service the retail market in Australia and New Zealand. The company started 10 years, ago, we believe in good relationships with people and look forward to working with you.

We are mainly in the business of distributing Smart Home Products to retail networks, most of our calls come from Stores and also individual customers.

We need a hero who can make customers happy over the phone during weekends only(Saturday and Sunday). But there's a possibility to be full-time if the business requires.

You will be in charge of below.

1- Phone answering to answer basic information about our products, ETAs, Stock availability,
2- Provide basic troubleshooting over the phone.
3- Check order status with our warehouse using Unleashed ---------- ecks include things like making sure orders are processed and shipped.
4- Communicating with our Clients and seeking feedback about the service provided.
5- Other tasks as needed.

For you to apply, you need to have
1- Good English communication over the phone, a Skype Meeting will be
2- Amenable to work on weekends, no commitments during the weekend.
3- Have experience with Phone Support.

This job provides a great opportunity for you to learn new Systems such as SalesForce (CRM ), Unleashed (Warehouse Management Software), and others.