Experienced Customer Service VA for Fast Paced Online Store!

Do you love solving problems & being able to make someone else’s day? Do you pride yourself on being a customer-centric individual? If so, our eCommerce store is expanding! With this expansion, we’re looking to hire a full-time virtual assistant to help troubleshoot customer queries and leave them with a smile. Apart from that, you’ll also be helping us manage the backend of things in Shopify - product upkeep & upload, updating product and collection pages, etc! Having the knowledge and understanding of Shopify is a must.


Some of the tasks for this job are, but are not limited to:
Managing customer queries via ticket managing system
Uploading new products
Processing & fulfilling orders
Store upkeep - updating collection and product pages


The idea candidate must possess:
Customer service skills
Excellent written English & use of grammar
Resourcefulness; the ability to self manage and being able to get things done
Must be able to work Monday to Friday: 8 am to 3 pm Pacific Standard Time
In-depth Shopify experience
Some sales/BPO experience preferred


What this role entails:
Full-time position
13th-month salary
Paid holidays


If you are interested in applying, please email us with a copy of your resume with the subject line “CHAMPION” and include a short response to the following questions:
What, in your opinion, means of providing top-notch customer service?
How would you rate your Shopify skill from 1 to 10, with 10 being the best?