WordPress Technical Support Engineer

LevelUp is a team of skilled and passionate WordPress professionals.

We manage support for a number of WordPress plugins and themes, and we do so with genuine empathy that is powered by great communication skills backed by solid technical knowledge.

If you love helping people too, we are keen to have you on board as a Technical Support Engineer.

What you'll be doing:

Help a variety of WordPress users across the world through ticket-based systems.
Guide customers to use specific products by answering their questions and providing useful information and instructions.
Diagnose problems that customers have on their sites and offer solutions.
Troubleshoot and investigate issues to create detailed bug reports.
Share your knowledge and help other tea ---------- mbers on an internal Slack channel.
Learn new knowledge and skills through regular training.

Requirements:

Excellent written English communication skills
Excellent attention to detail
Good knowledge of the WordPress platform
Able to diagnose WordPress issues by isolating potential factors
Able to write HTML & CSS
An understanding of basic browser console errors

An ideal candidate has:

Created at least a few WordPress ---------- stalled and configured a good number of WordPress plugins and themes.
Provided technical support to customers on tickets, live chat, or forums.
Had success with troubleshooting technical issues.
Created bug reports.

Once you hop on board, we will provide detailed training and plenty of support to get you up to speed.