Medical Records/Customer Service Specialist

Appropriately and accurately verify and process requests for charts to be pulled for patient care, quality review, and audits in a timely manner. Accurately scan and Index medical records to the appropriate chart. Release information to patients, healthcare facilities and other entities with following all laws and regulations including ---------- sential Functions
• Appropriately and accurately pulls records for patient care, quality review, and audits in a timely manner.
• Observe confidentiality and safeguards all patient related information.
• Responsible for coordinating the release of medical information to insurance companies, lawyers, state, and federal agencies.
• Responsible for processing of subpoenas and court orders, at the direction of the HIMS director.
• Maintain a good working relationship within the department and other departments.
• Provide excellent customer service.
• Filing of all records.
• Answering main phone line in the ---------- n-Essential Functions
• Perform other duties as assigned.

Professional Requirements
• Maintain patient confidentiality at all times.
• Report to work on time and as scheduled.
• Represent the organization in a positive and professional manner at all times.
• Comply with all organizational policies and standards regarding ethical business practices.
• Communicate the mission, ethics and goals of the organization.
• Participate in performance improvement and continuous quality improvement activities.
• Attend regular staff briefing.

Qualifications
• College graduate or equivalent.
• Medical terminology knowledge preferred.
• Basic computer knowledge. Microsoft word, excel, Google suite, Adobe Acrobat (a plus)
• Previous experience working in US healthcare industry is a plus
• Proficient in speaking and writing of English language a must
• Strong organizational and interpersonal skills
• Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude.
• Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work.
• Ability to maintain confidentiality of all medical, financial, and legal information.
• Ability to complete work assignments accurately and in a timely manner.
• Ability to communicate effectively, both orally and in writing.
• Ability to handle difficult situations involving patients, physicians, or others in a professional ---------- ysical Requirements and Environmental Conditions
• Work is performed during regular work hours

Please send your resume to ---------- if you are interested to apply.