Community Manager

Build and maintain the communities:

Develop and maintain the brand voice and image associated to boost the growth of our games’ players through branded and unbranded ---------- velop, implement plans for player activation, increasing engagement and interaction, always raise and keep the heat of our game as “talk of the town” across online communities.

Manage & implement activation campaigns, events on social channels.

Optimise community engagement tactics as part of Lifecycle Marketing strategy to produce user-focused content and ---------- work with community members, identify industry communities’ leaders and KOLs. Train and empower community leaders to participate on a more significant engagement level, creating activities to have endorsement from KOLs with clear metrics to measure the effectiveness.

Provide customers support in order to help them in their needsCollaborate with the Marketing & Product teams to consolidate community campaigns/events for community;

Monitoring and reporting:

Identify trends/topical market research on both internal & external channels and report to internal teams, in condensed and analysed summaries.

Monitor and measure the success of community engagement (i.e number of fans, engagement, reach, and any other pre-defined KPI) reporting to Product Managers and sharing with all the game team members