Operations Assistant

Lyon Global is a New York-based digital marketing agency providing services to clients primarily in the United States. We offer websites, social media, video production, online advertising, and much more. We are in need of a client-facing Operations Assistant to help with day-to-day operations. We have several employees from the Philippines currently working for us and due to our growth, we’re looking to add this position.

Tasks for this position include:
-Interacting with US-based clients via phone, e-mail, chat, and video conferencing;
-Handling intake questionnaires with clients;
-Answering our main phone lines, main email inbox, and chat inbox and directing communications as appropriate;
-Creating social media posts for us and our clients;
-Helping to manage client projects by assigning tasks, seeking approvals, and following guidelines;
-Responding to social media comments, messages, and interactions;
-Contacting clients with information requests;
-Working with other employees to complete client projects;
-Proofreading content created by others;
-Plans travel and make purchases using company-issued American Express credit cards;
-Other projects as assigned.

Requirements for consideration:
-Ability to work 9 am to 4 pm Eastern Time (New York Time;)
-Reliable, Consistent High-Speed Internet Connection (PLDT Fibr Preferred, Will Consider Globe/Smart HotSpots After Video Test)
-Computer w/ Chrome Browser
-Phone w/ WiFi Access (iPhone or Android Okay)
-Professional area from which to work and appear on camera with clients. This area must be free of clutter and have a door that closes. This area must also be free from distractions: (other people in the same room, noise from animals, noise from traffic, noise from other people, etc.)
-Professional, Attractive Appearance
-Experience using GSuite (Gmail, Docs, Sheets, Slides, Chat, Meet, etc.)
-Above-Average US English Fluency (Speaking, Listening, Reading, Writing.)
-Ability to make independent decisions, with minimal guidance and supervision, that strive to achieve the best possible results for the client and company.
-Ability to absorb and apply new information quickly

Compensation:
-30k PHP to start, increases to 35k PHP after successful six months
-15/30 Basis
-Pay electronically deposited into your PHP bank account. (No PayPal, GCash, or etc.)