German, French or Spanish Speaking CSR

Wicked Weasel (WW), a world leader in sexy, high quality bikinis, outer-wear, lingerie and active-wear and Australia’s very first online retailer is expanding and is in search of a German, French or Spanish speaking Customer Service Representative (CSR) based in the Philippines.

We are looking to establish dedicated German, French or Spanish CSRs who will look after our EU speaking customers. We need an experienced CSR with working knowledge and conversational communication skills and demonstrated initiative, common sense and sound ability to make judgement calls on Customer queries, capable of handling issues with the utmost care within a quick turnaround time, provide accurate product and service information and resolve complex problems efficiently.

Reporting to the Customer Service Manager, this role will work closely with the Fulfilment team and are expected to:

Resolve product or service inquiries by clarifying the customer’s complaint, figuring out the cause of the problem, explaining the solution, and/or getting help from the appropriate department to fix the customer issue as needed
‘Read’ customers and use ‘positive language’
Prioritise communication and the needs of the customer first
Know how to manage time properly between tasks
Know how to follow instructions, and if in doubt, take the initiative to ask questions

Skills, Experience and Character Requirements you are required to have

Tech savvy, honest, reliable and trustworthy
Possess conversational German written communication abilities
Accurate when entering or analysing data
Attention to detail
Team player
Ability to focus on the role and minimal distractions
Demonstrated excellence in Customer Service for Online Retailers
Flexible to multi-task and learn new systems and processes quickly
Demonstrate a happy, approachable and positive attitude at all times
Proactive attitude

Experience in the following systems is highly desirable

WooCommerce, Shopify, Kentico or similar online store admin
Any cloud-based Helpdesk system
Chargebee, Braintree, PayPal, Stripe or similar payment systems
Any experience in online communities or forums, Image sharing sites, chat systems and social networks
Gmail or similar email service
Microsoft Office or Google business suite, particularly Excel / Sheets
Slack and other productivity ---------- return for your exceptional skills and attributes, you will be given
An attractive salary / wage package
Friendly team of Australian & Filipino workers who love the company
Focussed training and prompt support from your superiors so you can achieve the results we require
An opportunity to become a greater part of a phenomenal business on a massive growth trajectory
Opportunity to work from home and have work-life balance

Technical Requirements

Any modern desktop or laptop computer with a high resolution screen
Fast, reliable internet with a bullet-proof backup system in place

Work Schedule and Location

This position requires a 5-day work week (2 days off could be weekdays or weekends) with 40hpw, with a work schedule on rotational shifts. You must be flexible to work on call and be paid for extra hours when required. This role is on a remote work arrangement.