Customer Service Representative (81)

Are you tired of Office Politics and want to just work in a loving environment?

We are looking for the next SUPERSTAR for our family. A caring, well-rounded tea ---------- mber with drive & passion for adding value and being a part of a growing company.

Hi! This is Celinne Da Costa! Celinne Da Costa Worldwide is a leading expert in storytelling and branding, our company offers premium coaching services and educational courses for entrepreneurs, service-based providers, and experts and I am currently looking for a Customer Support Representative.

This is a great fit for you if you:

- Are a wizard at organization – you’re naturally gifted at turning “messy” systems or processes into a streamlined, easy-to-follow process
- Have extensive experience with customer service and enjoy handling people’s concerns or requests in a compassionate, reasonable way that has them wanting to come back
- Have impeccable follow-up skills and a natural sense of urgency to resolve customer issues
- Have exceptional attention to detail – you always catch the type-o in a restaurant menu!
- View tracking metrics, data, and analytics to improve the customer experience as a crucial part of your job
- Are a self-starter who can work well both independently and with a team
- Are looking to do impactful work at a company that could be your long-term home
- Graphic design skills are not required, but are a huge plus!
- Can start immediately
- Can work from 8 am to 5 pm, Indonesia Central Time Zone (Bali, Indonesia, GMT+8)
- Have a minimum internet speed of at least 20mbps.

This is NOT for you if:

? Are a slow learner with using new applications or adapting to unfamiliar work processes
? Are filling in your time in between jobs or taking on more than two clients at a time (we’re looking for someone who wants to grow with the company as we predict hours will grow with time.)
? Are negative, inflexible in adapting to our processes, and aren’t resourceful or coachable
? Are looking for a short term gig -- we need someone for the long haul
? Need a lot of hand-holding and training outside of what’s needed to successfully perform in the role
? Wait to be told what to do instead of telling the team what you’re already doing

Job Description:

As a customer service-centric Virtual Assistant, you are responsible for executing daily on the various tasks required to make the business run successfully -- you take management’s ideas and direction and you make them happen on the backend, making sure that all projects are completed on time and with the utmost quality.

This includes taking excellent care of the company’s high-ticket clients, managing the company inbox to ensure that customers and inquiries are taken care of, working with our content manager to schedule social media, managing the CEO’s schedule to keep her in her zone of genius, creating weekly reports, and making sure that all products and services that the company offers are kept updated and running ---------- te: Knowledge in Active Campaign, ClickUp, and Dubsado is a plus!

If this sounds like you, then you are the one we are looking for!!

Please answer the following questions now and we will reach out to you:

1. How would you define success in your personal & business life?
2. When you encountered a problem in your previous job(s), what did you do to overcome it?
3. How would you rate your organization skills from 1-10? Please explain why you feel you are organized as a person?
4. Who is the most influential person in your life and how did he/she impact you? How would they describe you?
5. What is the toughest obstacle you have encountered in life? Did you overcome it? How?
6. With the tasks and requirements mentioned above, if you are going to rate yourself from 1-10, 10 being the highest, what rate will you give yourself and why?

Thank you GREATLY for your time & we look forward to hearing from you.