Virtual Assitant (Customer Service & Social Media)

About the Virtual Assistant position:

We are looking for a Virtual Assistant who will be responsible for administrative support to our team while working remotely. Main purpose is to handle customer service and manage social media. MAJOR PLUS IF YOU HAVE KNOWLEDGE IN STOCK TRADING AND FINANCE

You are required to have experience of fulfilling various administrative tasks? including answering customer inquiries(via emails, Tidio chat? and comments), managing social media channels and creating content. A strong Internet connection is required? along with experience using communication tools like Skype, Google meet.

Virtual Assistant responsibilities are:

-Serves customers by providing subscription and service information and resolving subscription and service problems.
-Provide customer service as first point of contact
-Organize communication via emails, Tidio chat, social media comments and messages
-Supervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experience
-Create actionable plans to both grow and maintain followers through popular social media platforms such as Twitter, Facebook, Instagram, YouTube and Tiktok
-Research content ideas and develop graphics/ content for social media platforms
-Manage weekly content and posts on company’s social media accounts
-Help employees with their administrative queries

Virtual Assistant requirements are:
-2+ years' experience of working on a Virtual Assistant or social media positions
-Excellent communication; Customer orientation and ability to adapt/respond to different types of characters
-Good practical experience with Google Drive suite(docs, forms, sheets), Gmail, graphic design software(like Canva or your preference) and common social media platforms.
-Proficient using multi-social posting programs such as Hootsuite
-Use our Instagram ---------- and tell me how many Instagram followers I have
-Customer orientation and ability to adapt/respond to different types of character
-Ability to multi-task, prioritize, and manage time effectively

Not required by major plus:
If you know about stock trading and financial investing
If you know how to use ----------